Privacy Policy

⚠️ Placeholder content — This copy is for layout and design purposes only. It must be reviewed and replaced by a qualified legal or data protection professional before publication.

Last updated: March 2026 Effective date: [To be confirmed]

1. Introduction

[Legal Entity Name] ("Metrana", "we", "us", or "our") is committed to protecting your personal data. This Privacy Policy explains what data we collect, how we use it, and your rights under applicable data protection law — including the UK GDPR and the Data Protection Act 2018.

2. Who We Are

Metrana is the data controller for personal data collected through this website and the Metrana platform.

Registered address: [To be confirmed] Data protection contact: [dpo@metrana.ai — to be confirmed]

3. What Data We Collect

We may collect the following categories of personal data:

Account and identity data Name, work email address, job title, company name, and team size — collected when you sign up or request a demo.

Usage data Information about how you interact with the Platform, including features accessed, session duration, and event logs.

Technical data IP address, browser type, operating system, and device identifiers — collected automatically via cookies and similar technologies.

Communications data Records of correspondence when you contact us directly.

Payment data Billing details processed via our third-party payment provider. We do not store full payment card details.

4. How We Use Your Data

We use your personal data to:

• Provide, maintain, and improve the Metrana platform
• Process your subscription and manage billing
• Respond to enquiries and arrange product demos
• Send product updates and relevant communications (where you have opted in)
• Comply with legal obligations
• Detect and prevent fraud or misuse of the Platform

5. Legal Basis for Processing

We process personal data on the following legal bases:

• Contract: to fulfil our obligations under your subscription or demo request
• Legitimate interests: to improve the Platform and communicate with users about relevant updates
• Consent: for marketing communications — you may withdraw consent at any time
• Legal obligation: where required by applicable law

6. Data Sharing

We do not sell your personal data. We may share data with:

• Service providers acting as data processors on our behalf (e.g. cloud infrastructure, payment processing, analytics)
• Legal or regulatory authorities where required by law
• Acquirers in the event of a merger, acquisition, or sale of assets — with appropriate notice to you

All third-party processors are contractually required to handle your data in accordance with applicable law.

7. International Transfers

Where data is transferred outside the UK or EEA, we ensure appropriate safeguards are in place — such as Standard Contractual Clauses — in compliance with UK GDPR requirements.

8. Data Retention

We retain personal data only for as long as necessary for the purposes set out in this policy, or as required by law. Account data is deleted within [X days — to be confirmed] of account closure.

9. Cookies

Metrana uses cookies and similar tracking technologies to operate the Platform and understand usage patterns. You can manage cookie preferences via [cookie settings link — to be added].

For full details, see our [Cookie Policy — to be added].

10. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Rectify inaccurate or incomplete data
• Erase your data (the "right to be forgotten"), subject to legal obligations
• Restrict processing in certain circumstances
• Object to processing based on legitimate interests
• Data portability — receive your data in a structured, machine-readable format
• Withdraw consent at any time where processing is based on consent

To exercise any of these rights, contact us at [privacy@metrana.ai].

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO): ico.org.uk.

11. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. No transmission over the internet is completely secure; we cannot guarantee absolute security.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Where changes are material, we will notify you by email or via the Platform. The "Last updated" date at the top of this page reflects the most recent revision.

13. Contact

For questions about this policy or how we handle your data:

[Legal Entity Name] [Registered Address — to be confirmed] [privacy@metrana.ai]

This is placeholder copy only. Do not publish without legal and data protection review.